Frequently Asked Questions

Does Snaglite work on iPad and iPhone Duo?

Yes. Snaglite runs on iPhone, iPad and iPhone Duo, and your inspections sync between them through iCloud when they're signed in to the same Apple Account. See iPad and iPhone Duo for what's different on the bigger screens.

What is the difference between a site, unit and location?

A site is the overall project, development or job. A unit is a plot, apartment, house, block or other division within that site. A location is a room or area within the unit.

Should I create one snag for several issues in the same room?

Usually not. Keep each snag to one issue. It makes assigning, tracking and reporting much clearer. If one photo shows several issues, use numbered markers on it.

How many photos can a snag have?

Up to three. The Primary photo is the main one on reports. Turn on All Photos when exporting to include all three.

Does marking up a photo change the original?

No. Your markup is kept separately. You can reset it at any time, or share either the edited or the original image.

Why did my drawn shape not snap?

Hold your finger or Pencil still for a moment at the end of the stroke. If you lift straight away, the stroke stays freehand. If the result is not right, tap Undo and redraw it more deliberately.

What do Open and Closed mean?

Open means the issue still needs action. Closed means it has been completed or resolved.

What is priority for?

Priority is optional: Low, Medium, High or Critical. High and Critical snags stand out in lists and reports and are ranked first in Portfolio Insights.

What is a back snag report?

A report for a return visit, to check whether snags from an earlier inspection have been fixed. Choose Back Snag as the report type when exporting. To report only on items still outstanding, set Snags to Export to Open Snags.

Can I use my own report title?

Yes. Set it in Settings → Reports → Custom Report Title, then choose Custom as the report type.

Can I send each contractor only their own snags?

Yes. In Export Report, use Assignees to choose one or more people. Or group the report by assignee so each person can find their section.

Can I get my snags into a spreadsheet?

Yes. Choose CSV in Export Report. The spreadsheet has the same numbering as the PDF, but no photos.

Is Apple Intelligence required?

No. Draft with Apple Intelligence is optional and only appears on supported devices. When used, it runs entirely on your device and your notes are not sent anywhere.

Is iCloud sync a backup?

No. Sync keeps your devices the same, so a deletion on one device deletes it everywhere. Make backup files regularly from Settings → Backup & Recovery.

Will restoring a backup overwrite my current work?

Not if you use Recover Selected as New Copies. That adds the chosen sites or units alongside your current data. Only Replace Entire Library overwrites everything, and Snaglite asks you to confirm first.

Can I open a backup straight from the Files app?

Yes. Tap the .snaglitebackup file and Snaglite opens it in Recover from Backup, where you can recover sites or units as new copies.

I archived a site and now I can’t edit it. Why?

If you chose Archive and Remove Full-Sized Photos, the site becomes read-only. You can still browse it and export reports with the remaining thumbnails, but it cannot be edited. A site archived with Archive Only can be unarchived and edited as normal.

Can I rely on the app alone without exporting reports?

For important project records, export key PDF reports promptly and keep regular backups, rather than relying only on the data in the app.