Working with Snags

A snag is an individual defect or issue recorded in a specific location. Each snag can have a title, notes, up to three photos, a status, a priority, an assignee and a pin on a drawing.

A good snag is:

clear and specific
recorded in the correct location
supported by photos where needed
kept up to date as work progresses

Creating a snag

Open the site, then the unit, then the location.
Tap +.
Tap Take Photo or Photo Library to add up to three photos.
Enter a short title and any notes.
Set the status, priority and assignee as needed.
Tap the tick to save.

You can also add a snag from a unit’s All Snags list (you will be asked which location it belongs to), or straight from a drawing. See Attachments and Drawings.

If you close a new snag before saving it, Snaglite asks whether to discard it or keep editing, so nothing is lost by accident.

Writing a good snag title

The title should say what is wrong and, where useful, exactly where.

Better

Scratch to internal face of entrance door – redecorate complete panel

Less useful

Door damaged

If you would rather write notes first, type what you see into the notes and tap Draft with Apple Intelligence. It writes a title and tidies the wording for you. See Notes and Markdown.

Status, priority and assignee

Status

Open – the issue still needs attention.
Closed – the issue has been completed or resolved.

Status drives the progress bars, the Inspection Hub counts, filters and reports, so keep it up to date.

Priority

Priority is optional. Choose Low, Medium, High or Critical, or leave it as None. High and Critical snags are highlighted in lists, on reports and in Portfolio Insights.

Assignee

The person, trade or company responsible for the snag, such as Main Contractor, Joiner or Electrician. Choose from your saved assignees (see Settings and Assignees). If the site has a default assignee, new snags start with it.

Editing a snag

Tap a snag to open it. Changes are saved automatically. From here you can:

change the title and notes
add, remove or mark up photos, and choose the Primary photo used on reports
change the status, priority and assignee
move the snag to another location in the same unit, or create a new location for it
pin it on a drawing, or move or remove its pin

If the same snag is changed on another device while you are editing it, Snaglite tells you and lets you reload the saved version or keep your draft.

Snag lists

Snags are numbered in each list. The same numbers are used in reports and on drawing pins. Each row shows the status, assignee, priority, a preview of the notes and how many photos are attached.

Swipe right to Mark Closed or Reopen.
Swipe left to Assign or Delete.
Press and hold to preview the primary photo, with Share Snag, Mark Closed, Assign and Delete.
⋯ → Filter shows only open or only closed snags.
⋯ → Select lets you set the status, assign, set the priority, move or export several snags at once.

Snag list for a location — Snags in a location

Swipe right to mark a snag closed — Swipe right

Swipe left to assign or delete — Swipe left

Bulk actions for selected snags — Bulk actions

All Snags, Missing Photos and Recent Snags

All Snags (at the top of a unit’s locations) shows every snag in the unit with its location. The Missing Photos and Recent Snags tiles on the Inspection Hub show the same kind of list across all your active sites.

Searching

Tap the magnifying glass next to + to search. On the Sites screen, search looks through every site, unit, location and snag. Inside a site, unit or location, it searches just that part.

You can type naturally. For example:

open bathroom snags
closed plot 12
unassigned

In a snag list you can also search for no photos, high priority or critical.

Results show where each item is, for example Riverside Walk › Block A › Bathroom.

Search results for open bathroom snags — Searching across all sites

Sharing a single snag

To send one snag to someone quickly, press and hold it and choose Share Snag. Snaglite creates a branded image showing the status, priority, title, unit, site, location, assignee, address, photos and notes. You can send it by Messages, Mail or WhatsApp, or save it to Photos.

The image uses your marked-up photos, so annotations and pins are included.

Good practice

Keep each snag to one issue
Do not combine unrelated defects into one snag
Use photos where they make the issue clearer
Use consistent assignee names
Close snags promptly when the work is complete
Keep High and Critical for items that really are urgent, so they stand out

Next: Notes and Markdown