Working with Snags
A snag is an individual defect or issue recorded against a specific location. Each snag can include a description, photos, notes, status and an assignee.
A good snag record is:
- clear
- specific
- linked to the correct location
- supported by photographs where needed
- kept up to date as work progresses
Creating a snag
- Open the relevant site
- Open the relevant unit
- Open the relevant location
- Add a new snag
- Enter the snag description
- Add photographs if required
- Add notes, assignee and status as needed
- Save the snag
Snags should normally be created in the exact location where the issue has been found. This keeps the inspection record accurate and makes reporting clearer.
Writing a good snag description
The description should explain the issue clearly and briefly. It should identify what is wrong and, where useful, where the issue is located.
Better example
Scratch to internal face of entrance door – redecorate complete panel.
Less useful example
Door damaged.
Keep the wording factual. Avoid vague wording where a more precise description is available.
Photos and supporting information
A snag can include one or more photographs. These help identify the issue clearly and improve the usefulness of the final report.
Where needed, you can also add notes to give further context or record supplementary information.
Status
Each snag has a status so that progress can be tracked clearly.
- Open – the issue still requires attention
- Closed – the issue has been completed or resolved
Keep the status up to date. This affects lists, filters, progress views and reports.
Assignees
A snag can be assigned to a person, trade or responsible party. This helps with filtering, follow-up and reporting.
Examples might include:
- Main Contractor
- Joiner
- Electrician
- Painter
- Client Supply Item
Editing an existing snag
You can return to an existing snag to update its details. This may include:
- changing the description
- adding or removing photos
- updating notes
- changing the assignee
- changing the status
This is useful where work has progressed, additional evidence is needed, or the original wording needs refinement.
Bulk actions and list management
Snag lists may support bulk actions for faster management of multiple items. Depending on the screen and context, this may include changing status, assigning items, moving items or deleting items.
Use bulk actions carefully, particularly where several similar snag records exist in the same area.
Good practice
- Keep each snag to one issue wherever possible
- Do not combine unrelated defects into one snag
- Use photographs where they improve clarity
- Keep descriptions short, factual and specific
- Use consistent assignee names
- Update status promptly when work is complete